About Ticket

・Prices include tax.

・Tickets cannot be canceled after purchase.

・Children (middle school and below) must be accompanied by an adult who is 20 years old or above. There must be one accompanying adult for every three children, including children eligible for free entry.

・Children under 3 years old may enter for free.

・The opening time of the venue may change with prior notice on the ticket purchase page.

Regarding entry

・Reselling tickets is prohibited. Any ticket that has been resold will not allow entry to the venue. The venue cannot be held responsible for any problems with resold tickets.

・Certain artworks may not be available due to large crowds or maintenance.

・The exhibition may be canceled due to circumstances of the venue.

・The exhibition may be canceled in case of bad weather that puts visitors' safety at risk at the venue.Cancellation will be announced on the venue's official website and social media.

・Tickets can be refunded only if the venue has an unscheduled closure.

・Transportation costs to this venue will not be reimbursed even if the venue has an unscheduled closure.

・Please come to the entrance at the admission time indicated on the ticket and wait in line.

・There is no limit on the duration of your stay at the venue after admission.

・During busy periods, you may be required to wait outside before entry.

Please come with appropriate preparation against heat exhaustion or the cold depending on the season.

・If you would like to leave the line temporarily, please make sure that someone in your party stays behind.

・Re-entry is not permitted.

・Animals are not allowed at the venue excluding assistance dogs.

・Please look after your own personal belongings. The venue will not not be liable for any stolen or lost items.

・Prohibited Items

　Food & alcoholic beverages

　Items that exceed 50cm

　Strollers must be stored in the luggage room.

　Hazardous items, items with strong smells, fresh flowers, etc.

　Drinks with no caps.

　Any other items deemed to be dangerous by staff.

Regarding the venue

・Regarding injuries, losses, damages, and other troubles arising that may occur during your visit to this exhibition, we shall not be liable except in cases where such issues are directly caused by our negligence. Except in cases of our willful misconduct or gross negligence, in which case our liability shall be limited to direct and actual damages.

・Please be aware that the exhibition space is dimly lit and has uneven and potentially unstable surfaces. This may increase the risk of falls, collisions with other visitors, and other potential injuries.

For your comfort and safety, we ask that the following visitors carefully consider these conditions and use their own judgment when deciding whether to experience the exhibition:

　- Pregnant individuals

　- Those who have difficulty walking independently

　- Those carrying children

　- Individuals who are sensitive to light or flashing lights

　- Individuals with physical or health concerns

Please note that our staff may also restrict the experience based on their observations.

・For safety reasons, entry is not permitted while wearing shoes with high heels above 3cm. Please come wearing comfortable shoes suitable for movement, such as athletic shoes.

・The artworks may produce flashing lights and loud sounds.

・Please do not touch the projectors, sensors, lights, and other equipment for safety reasons.

・Some of the artwork has restrictions of height and age.

・Wheelchair users may enter the venue but they may not enter or experience some artworks that are impassable to wheelchairs to ensure safety. For more information, please call the main phone number.

・Wheelchair users may be asked to wait, as the number of wheelchair users admitted at one time is limited.

・Visitors who are ill or drunk will not be allowed entry.

・You may be asked to provide identification upon entry.

Examples: driver's licence, health insurance card, student card, passport, My Number card, any identification that provides valid proof of your name and age.

・Please follow the staff's instructions. Visitors that do not follow them may be escorted out of the premises.

About the shooting

・Taking photos and videos are allowed but please be careful not to cause inconvenience to other visitors.

・Please refrain from using flash.

・Use of monopods, tripods, selfie sticks, etc is prohibited.

・Media filming may take place without prior notice. If you do not wish to be featured in the coverage, please inform our staff.

・Filming or photography for commercial purposes is not permitted without prior consent.